Symptoms extracted due to the type of entity involved in the investigation of the damages claim. These actors can be - insured - holders of insurance, other than the insured - employees or representatives of insurance companies engaged in various stages of implementation of an insurance contract - the police and insurance liquidators, receiving notification of the incident insurance - agents documenting further injury as disclosed in the course of their removal, - experts, specialists in various fields, estimating the amount of direct damage and lost profits - professionals directly involved in the settlement of claims (removing and repairing the effects of random events): - towing company employees, such as maintenance workshops - staff health care facilities, hospitals, outpatient clinics, medical clinics, doctors of various specialties - the engineers of various specialties - lawyers. The PZU SA segmentation based on the symptoms of the damage is in force since early 2000
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